Q: I can't get my GMail email account to work

A: Gmail has probably blocked your account from being used with MailWasher Mobile, so visit https://myaccount.google.com/ then go to 'Recent Activity' to unblock the app. Also creating an application specific password should help https://support.google.com/mail/answer/1173270?hl=en.

For new Gmail email accounts, Google prefers to authenticate your identity via a new method where your username and password are not used. For now, you'll need to enable Gmail for use with less secure apps at https://www.google.com/settings/security/lesssecureapps It's not any less secure but lets you use your email address and password to login as you've always done.

 

Also, please check your GMail account via your web browser. If you get an email which mentions 'Suspicious signin prevented' in your Gmail account, then it's because you've tried to enter your email account in to MailWasher and because it's hosted at a different location than you normally login with, Google asks you to verify that this sign-in is in fact legitimate. Just follow the instructions in the email from Google to verify this.

 

Q: I can't get my Outlook.com email account to work

A: If you log in to Outlook.com, then go to the Settings (the gear icon)>>Options, then to 'Connect devices and apps with POP' and enable POP

 

Can you also visit this page http://www.microsoft.com/en-nz/Account/Security/recentactivity.aspx

and look at your recent activity to see if there's anything there which needs attention, such as a security warning or wrong password. If you see unusual activity in the US at Amazon, that is our servers.

 

Q: How do I sync from MailWasher Pro to MailWasher Mobile?

A: First, go to MailWasher Pro>>Settings>>Sync, then click the 'Create Login' button to create a Firetrust Login.

 

A Firetrust Login is your unique login (consisting of an email address and password you create) which lets you login with any of your mobile devices. You can then instantly access your email accounts, and settings and they'll all be in sync. Once you setup your Firetrust Login, then you can start adding your email accounts, or to make it easier, just setup your Firetrust Login in MailWasher Pro (Settings>>Sync) and sync all your email accounts and settings from there.

 

Then Click on the 'Mobile' Sync Option and select which email accounts and friends and blacklist to sync. Then hit the 'Sync' button.

 

Then go to the MailWasher app on your phone and login with your Firetrust Login, and you'll find all your info setup already on the phone.

 

Q: Does MailWasher support IMAP and POP3?

A: Yes it supports IMAP and POP type email accounts.

 

Q: How many email accounts can I add?

A: You can add all your email accounts.

 

Q: Why does the new message count seem incorrect?

A: The answer is due to timing. Because MailWasher Mobile is a server side app, then it's only checking every 15 minutes, except: (a). When you setup an account, or login, it will check for new email. (b). When you're using the app, it will check every 3 minutes.

 

Q: Why do I have to create a Firetrust Login?

A: A Firetrust Login is your unique login (consisting of a username and password you create) which lets you login with any of your mobile devices. You can then instantly access your email accounts, and settings and they'll all be in sync. Once you setup your Firetrust Login, then you can start adding your email accounts, or to make it easier, just setup your Firetrust Login in MailWasher Pro (Settings>>Sync) and sync all your email accounts and settings from there.